FAQ

Order Issues

Please send an email to us at BirchBarkCo@outlook.com and tell us what items are missing. Please include your order number. We will come to a resolution with you as quickly as possible.

Please contact us within 3-days of delivery if there are any mechanical or cosmetic issues. Any time after 3 days does not guarantee a resolution. You agree to these terms by purchasing from The Birch Bark Company.

Delivery

  1. Check your order tracking information.
  2. If it says delivered, we are not responsible for stolen or missing packages. Please reach out to USPS via their missing package site.
  3. If it is in transit, please wait for delivery.
  4. If your item is returned to us for any reason, the buyer is responsible for reshipment costs/fees.

At this time we do not ship internationally. We will update this with news on international shipping.

Yes! Every order comes with tracking. Please check the email that was sent to you that states your package has been shipped. It will include your package tracking information.

Returns & Refunds

Returns: We do not offer returns for any reason due to the nature of personalized gifts and engravings.

Exchanges: We do not offer exchanges for any reason due to the nature of personalized gifts and engravings. If there is a cosmetic or mechanical issue with your item, we will come to a resolution with you to replace/fix it!

Cancellations: We DO NOT offer cancellations due to the nature of personalization on engraved pieces. When your order is placed, we allocate all the necessary materials to complete your order. Therefore we cannot cancel your order after it is placed. (Even if it has been 15 minutes).

If we have come to an agreement that an item can be returned, please speak with a representative to obtain the information necessary. If we are providing the label for you, we will email you the shipping label. If you are required to ship the item back, we will provide you an updated address.